Refund Policy - The Soul Care Healing Method

At Soul Care Healing, we are committed to providing high-quality, transformative learning experiences. Please read our refund policy carefully before enrolling in a course.

Cooling-Off Period
You may withdraw from a course within 3 days of purchase, provided you have not accessed more than 10% of the course content. After this 3-day cooling-off period, no refunds will be issued under any circumstances.

Transfer Requests
If you are unable to complete the course due to medical or personal reasons, you may request a transfer to a future intake. This must be supported by a valid medical certificate or appropriate documentation.

How to Request a Cooling-Off Withdrawal or Transfer
To make a request, email us at info@soulcarehealing.com.au with your full name, the course title, and your reason. We aim to respond within 3 business days.

Non-Refundable Items

  • Courses purchased during a sale or promotion

  • Coaching sessions, live workshops, and downloadable resources (unless otherwise stated)

Exceptions
In rare cases of technical error or extenuating circumstances, we may consider course transfers or refund at our sole discretion.
If you default on your payments and do not respond to our communication, we reserve the right to refer your case to a debt collection agency. Soul Care Healing engages Complete Credit Management Services, 111 Will Street, Bendigo.

Course Etiquette Policy - The Soul Care Healing Method

To maintain a respectful, safe, and supportive community environment, all participants are expected to follow these etiquette guidelines:

1. Respectful Communication

  • Treat Gayle and her team as well as fellow participants with kindness and respect.

  • Personal attacks, offensive language, or disrespectful behaviour will not be tolerated.

2. Confidentiality

  • If participating in any group discussions or live calls, please respect the privacy of others. What’s shared in the group stays in the group. This is a sacred space of trust.

3. Active Participation

  • We encourage you to engage with course materials, reflect on your learnings, and take part in any available discussions or Q&A sessions. This will only improve your support and the end result.

4. No Solicitation

  • Please do not use the course platform or community spaces to promote your own services, products, or social media pages.

5. Intellectual Property

  • All course content is the property of Soul Care Healing and may not be reproduced, shared, or distributed without written permission. We are a small business; you sharing or passing on our course logins to anyone outside of our paid structure, is deemed as theft and is a criminal offence. We are happy to discuss with you the benefits of our referral program.

Violation of this policy may result in removal from the course without refund.

6. Self Etiquette

A Commitment to Your Personal Growth

  • As you embark on this transformative journey, it's essential to acknowledge the commitment you've made to yourself. Personal development requires dedication and resilience, especially during challenging times. If you find yourself losing momentum or facing obstacles, take a moment to reflect on the reasons you started this program. Revisit your goals and the vision you have for a more fulfilling life. Remember, every step forward, no matter how small, is progress. You possess the strength and determination to overcome any challenges and continue your path toward growth. Stay connected to your purpose, and trust in your ability to achieve the positive changes you seek.

  • If you have a specific audience or tone in mind, feel free to let me know, and I can tailor the message accordingly.